Food supplement. Not a medicine. Sold by Kneesnew, Sydney, Australia.

Privacy Policy

Last updated:

Kneesnew Pty Ltd (ABN 12 345 678 901) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

Order Information: When you place an order, we collect your name, phone number, and delivery address. We do not collect payment information-you pay the courier on delivery.

Contact Form: If you contact us, we collect your name, email address, and message content.

Cookies & Analytics: We use Google Analytics and Google Ads conversion tracking to understand how visitors use our site. We also use cookies to manage your consent preferences.

Automatic Collection: Our servers automatically log your IP address, browser type, and pages visited for security and analytics purposes.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your order
  • Contact you to confirm delivery details
  • Respond to your inquiries
  • Improve our website and service
  • Comply with legal obligations
  • Send marketing communications (only with your consent)

3. Legal Basis for Processing (GDPR/Privacy Act 1988)

We process your information based on:

  • Contract performance: Information necessary to fulfil your order
  • Legal obligation: Compliance with Australian Consumer Law and tax requirements
  • Legitimate interest: Improving our website security and user experience
  • Consent: Marketing communications and analytics (you can withdraw consent anytime)

4. Data Sharing & Disclosure

We share your information only as necessary:

  • Courier Partners: Your name, phone, and address are shared with our delivery partner to process shipments
  • Service Providers: We may share aggregated, non-identifying data with Google Analytics and Google Ads for performance tracking
  • Legal Requirements: We may disclose information if required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Protection & Security

We implement reasonable security measures to protect your information, including secure server encryption and access controls. However, no method of internet transmission is 100% secure. If you have security concerns, contact us immediately at info@kneesnew.world.

6. Your Privacy Rights

Under Australian Privacy Law and similar regulations, you have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Request we correct inaccurate information
  • Deletion: Request we delete your information (subject to legal obligations)
  • Objection: Opt out of marketing communications anytime
  • Portability: Request your data in a portable format
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise these rights, contact us at info@kneesnew.world.

7. International Data Transfers

Our website servers are hosted in Australia. If you access our site from outside Australia, your information is processed in Australia and may be transferred to other countries for service delivery or compliance purposes. By using our site, you consent to such transfers.

8. Data Retention

We retain your order information for 7 years to comply with Australian tax and business record requirements. Contact information from inquiries is retained for 2 years unless you request deletion. You can request deletion of your data anytime.

9. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.

10. Third-Party Services

Google Analytics: We use Google Analytics to track website usage. Google may use cookies to collect and process data. Review Google's privacy policy at www.google.com/policies/privacy/.

Google Ads Conversion Tracking: We track order conversions to measure advertising effectiveness. Google uses cookies to identify users who click our ads. Your consent settings control this tracking.

Google Maps API: We embed a map showing our office location. Google processes location data according to their privacy policy.

11. Cookies

We use cookies for essential functionality (session management, security) and optional analytics/marketing tracking. You can control cookie preferences via our cookie banner. See our Cookie Policy for full details.

12. Policy Updates

We may update this privacy policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.

13. Contact Us

Kneesnew Pty Ltd
127 Market Street, Sydney NSW 2000, Australia
ABN 12 345 678 901
Email: info@kneesnew.world
Phone: +61 2 9123 4567
Support Hours: Mon-Fri 9:00-17:00 AEST

If you have privacy concerns, contact us first. If we cannot resolve your concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone 1300 363 992.